Create dynamic rules to triage the inbound emails received by your aliases. Add custom keyword conditions and actions.
By default, aliases have a rule enabled to catch all inbound emails.
- Bypass the digest to get important emails straight away
- Forward support requests to the relevant team member
- Ignore certain emails altogether
Every rule must have a condition. You can add as many rules to an inbox alias as you require to build your workflow.
Choose from the following properties of your inbound email in order to build a rule.
- Subject line
- From address
- Body content
- Any header field
|Option||The chosen property must|
|Contains||Contain the value|
|Does not contain||Does not contain the value|
|Ends with||Ends with value, exactly|
|Does not equal||Does not match exactly|
|Is blank||Be blank|
|Matches||Match the provided regex|
|Starts with||Starts with value, exactly|
Alternatively, match all inbound emails by using the catch-all option.
When your alias receives an inbound email, it is checked against your rules. When the condition is met, one of the following actions is taken.
|Action||The inbound email|
|Bypass||Skips the alias default digest and is sent to you immediately|
|Forward to||Is immediately forwarded to the provided comma separated email address(s).|
|Ignore||Skips the alias default digest completely and is ignored|
|Use default pace||Is stored and sent to you in the next digest|
Rules are evaluated in order and can be drag and dropped into the workflow required.
When a rule passes (evaluates as true), you have the option to "stop" any subsequent rules.