Rules
Create dynamic rules to triage the inbound emails received by your aliases. Add custom keyword conditions and actions.
By default, aliases have a rule enabled to catch all inbound emails.
Example uses
- Bypass the digest to get important emails straight away
- Forward support requests to the relevant team member
- Ignore certain emails altogether
- Respond automatically to emails
Rule conditions
Every rule must have a condition. You can add as many rules to an inbox alias as you require to build your workflow.
Choose from the following properties of your inbound email in order to build a rule.
- Subject line
- From address
- Body content
- Any header field
Available comparisons
| Option | The chosen property must |
|---|---|
| Contains | Contain the value |
| Does not contain | Does not contain the value |
| Ends with | Ends with value, exactly |
| Equals | Match exactly |
| Does not equal | Does not match exactly |
| Is blank | Be blank |
| Matches | Match the provided regex |
| Starts with | Starts with value, exactly |
Catch all
Alternatively, match all inbound emails by using the catch-all option.
Actions
When your alias receives an inbound email, it is checked against your rules. When the condition is met, one of the following actions is taken.
| Action | The inbound email |
|---|---|
| Bypass | Skips the alias default digest and is sent to you immediately |
| Forward to | Is immediately forwarded to the provided comma separated email address(s). |
| Ignore | Skips the alias default digest completely and is ignored |
| Auto-reply | Send an automatic response to the sender |
| Use default pace | Is stored and sent to you in the next digest |
Auto-reply
Add a message and subject to automatically send in response to an email matching your rule conditions.
Add dynamic text to your templates by using the following curly bracket options:
{{ sender_name }}
{{ original_subject }}
{{ inbox_name }}
{{ inbox_alias }}
{{ date }}
If you require any other dynamic fields, get in touch.
Stop cascade
Rules are evaluated in order and can be drag and dropped into the workflow required.
When a rule passes (evaluates as true), you have the option to "stop" any subsequent rules.